Do you have an electric vehicle (EV)? Through its EV Charge Up! program, the County is providing EV charging stations for the public at several County facilities starting in fall 2016!

 

1. Where are the public EV charging stations?

Through its EV Charge Up! program, the County has available to the public EV charging spaces at three County facilities:  

  • Location: County Center Parking Garage, 1st floor, 555 County Center, Redwood City

      Charging spaces available: 6 (Installed and active)

      Type of station: Level II (220V)

  • Location: Tower Road, 30 Tower Road, San Mateo

      Charging spaces available: 2 (Installed and active)

      Type of station: Level II (220V)

  • Location: San Carlos Airport, 620 Airport Way, San Mateo

      Charging spaces available: 2 (Installation of charger pending)

      Type of station: Level II (220V)

 

2. Is there a charging fee?

Fees for charging at all public EV charging stations at County facilities:

  • $1.50 per hour for 0 – 4 hours for charging
  • $7.50 per hour for greater than 4 hours for charging

Please note, the fees will go into effect on Monday, November 21st, 2016 for charging stations at County Center Parking Garage. Fees will go into effect on Monday, November 28th for charging stations at Tower Road. Fees for San Carlos airport will go into effect as soon as the charger is installed in the near future.

 

3. How do I get started?

Step 1:

All County EV charging stations and transactions are managed through the ChargePoint network. To utilize the EV charging stations, you will need to register and join the ChargePoint network. Please register here: https://na.chargepoint.com/register#!page=profile

Step 2:

Once you are registered, you will receive a ChargePoint card in the mail, which you will need to activate. Detailed instructions to activate your card can be found on the ChargePoint website: http://www.chargepoint.com/get-started/

Step 3:

Once your card is activated, you can start a charging session by one of three methods:

  1. Tapping your ChargePoint access card on the start screen of the charging station;
  2. Using the ChargePoint mobile app (you can download the free app here: http://www.chargepoint.com/mobile/); or
  3. By calling driver support at the toll-free number listed on each ChargePoint station and on the back of your ChargePoint card.

Please note, when you activate your ChargePoint account with your credit card, you will be automatically charged $25 by ChargePoint. When you start using the ChargePoint chargers, the charge fees start getting deducted from the $25 fund that is in your account. When your account runs low (under $10), ChargePoint will charge another $25 to your credit card. This way, your ChargePoint account will always maintain a balance. If you cancel your account, you will be refunded the remainder of your deposit.

You can find charging spots and check their availability using your mobile phone through the ChargePoint mobile app.

For more information on how to register for a ChargePoint card, please call the following 24 x 7 technical ChargePoint support line at 1-888-758-4389 or visit http://www.chargepoint.com/join/.

 

4. Questions?

Check out the FAQ attachment at the bottom of the page for quick answers. Can't find what you are looking for? See below for more help. 

For questions regarding ChargePoint registration and account, please contact ChargePoint at 1-888-758-4389 or visit http://www.chargepoint.com/join/.

For questions about the County's EV Charge Up! program, please email OOS: sustainability@smcgov.org.